Frequently Asked Questions (FAQ)
Below you’ll find answers to the most common questions about our store, orders, shipping, and policies.
Orders & Shipping
How long will it take to receive my order?
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within United States.
Where is your store located?
Dynihe is an online-based business serving customers within United States.
Returns & Refunds
What if I receive a defective product?
If you receive a defective or incorrect item, please contact us within 30 days so we can assist you.
Can I cancel my order after it’s placed?
Yes, cancellations are accepted within 24 hours of placing your order.
What is your return policy?
We offer a simple and hassle-free return process. Please refer to our Return and Refund Policy for full details.
When will I receive my refund?
Refunds are processed after the returned item is inspected and usually appear within up to 7 business days.
Product Information
Do you offer warranties or guarantees?
Yes, all purchases are covered by a 30-day warranty, unless stated otherwise.
Do you ship internationally?
Currently, we ship only within United States.
Do you have a physical store location?
We operate exclusively online to provide better prices and product availability.
Can I place bulk or wholesale orders?
Yes, bulk orders are available. Please contact our support team for more information.
How can I track my order?
Once your order ships, you will receive a tracking number via email and you can also track it by our Track Your Order page.
Contact Information
Store name: Dynihe
Company name: VNC BRANDS LLC
Company number: L26000145655
Company Address: 4026-4030 St Johns Pkwy, Sanford, FL 32771
Email: info@dynihe.com
Phone number: +1 561 5714997
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-5)
Saturday and Sunday: Closed